Refund Policy
Refund Policy
Refund Policy
We stand by the quality of our products and want you to be fully satisfied with your purchase. This refund policy outlines the circumstances under which refunds are granted and the steps required to initiate the process.
Eligibility for Refunds
To be eligible for a refund, your item must be:
- Unused and in the same condition you received it
- In its original packaging
Non-Refundable Items
Several types of goods are exempt from being refunded:
- Custom-made or personalized items
- Perishable goods (such as food or flowers)
- Digital products or downloads
- Sale or clearance items
Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within a specified number of days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Double-check your bank account.
- Contact your credit card company – it may take some time before your refund is officially posted.
- Contact your bank – there is often a processing delay.
If you’ve done all of this and still have not received your refund, please reach out to us.
Partial Refunds
In certain situations, only partial refunds may be granted, such as:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Defective or Damaged Items
If you received a damaged or defective product, we sincerely apologize. Please contact us immediately with photos and a description of the issue so we can resolve it promptly.
Cancellations
Orders may be canceled within a limited time after placement, provided they have not yet been processed or shipped. Once processing begins, we are unable to guarantee cancellation.
